Customer Service Officer

The British Council is looking for a customer-focused and results-driven professional to join its team in Tanzania as a Customer Service Officer. The role supports the effective delivery of British Council Exams and Customer Services operations while ensuring that customers receive a professional and consistent experience across different service channels.

For 2026, this contract opportunity is suitable for candidates with experience in customer service, sales, marketing, communications, and CRM systems. The successful candidate will also contribute to sales targets, examination services, customer registration, payment processing, and the continuous improvement of the customer journey.

Why Choose the British Council?

Working with the British Council provides an opportunity to develop your career within a globally recognised organisation focused on education, examinations, cultural relations, and international opportunities.

• International Environment: Work within a globally recognised organisation with an international working environment.
• Professional Development: Strengthen your customer service, sales, communications, and administrative skills.
• Customer-Focused Role: Gain valuable experience managing customer relationships and improving service delivery.
• Career Growth: Develop practical experience in sales, CRM, examinations services, and customer operations.

Responsibilities

• Deliver a high-quality and consistent customer experience across different service channels.
• Handle customer enquiries, registrations, reception activities, and customer records according to British Council policies and service standards.
• Act as the first point of contact for customers and ensure enquiries are resolved or escalated appropriately.
• Maintain accurate customer information and CRM records.
• Support customer information sessions and manage relevant social media interactions.
• Provide customer insights that can help improve services and the overall customer journey.
• Achieve agreed sales, conversion, and income targets.
• Build strong customer relationships and manage leads from initial enquiry through registration.
• Conduct proactive customer follow-ups and identify cross-selling and upselling opportunities.
• Support examination services through candidate registration, payment processing, and data management.
• Assist with income reconciliation and complaint resolution.
• Coordinate with examination teams to ensure accurate and compliant service delivery.
• Perform other administrative duties assigned by management.

Qualifications Required

• Higher Diploma and/or equivalent professional experience.
• Proven experience working in customer service and sales.
• Good understanding of marketing and negotiation techniques.
• Strong interest in customer service and sales.
• Ability to learn quickly and adapt to changing customer needs.
• Self-motivated with a results-oriented approach.
• Customer Service Professional Qualification.
• Relevant qualification or training in Sales.
• Experience in Marketing and Communications.
• Hands-on experience using CRM software.

How to Apply

Interested candidates should submit their applications online through the British Council careers portal.

• Prepare an updated CV highlighting your customer service, sales, marketing, and CRM experience.
• Review the requirements carefully before submitting your application.
• Complete the online application through the official British Council careers portal.
• If you experience difficulties submitting your application, contact [email protected].
• Application Deadline: 19 September 2026

CLICK HERE TO APPLY

CHECK ALSO: JOBS IN TANZANIA 2026

The British Council Customer Service Officer vacancy 2026 offers an excellent opportunity for professionals with customer service and sales experience to develop their careers within an international organisation. Qualified candidates should complete their applications carefully and submit them before the 19 September 2026 deadline.