Passenger Service Officer – 160 Posts

Apply for 160 Passenger Service Officer vacancies. Open to Certificate, Diploma, and Bachelor’s degree holders. Deadline: 05 October 2026.

Passenger Service Officer is a customer-facing opportunity for individuals who are passionate about delivering safe, courteous, and efficient public transport services. The role focuses on assisting passengers at stations, terminals, and buses while ensuring a positive travel experience through excellent customer care and operational support.

Successful candidates will help passengers with boarding and alighting, provide accurate route and fare information, support ticketing and fare compliance, manage passenger queues, respond to inquiries and complaints, and contribute to maintaining safety and order across transport facilities.

Why Apply for This Opportunity?

• 160 vacancies available
• Open to Certificate, Diploma, and Bachelor’s degree holders
• Career opportunity in passenger transport services
• Customer service and public transport experience
• Grade 4 employment level

Job Overview

Position: Passenger Service Officer

Number of Posts: 160

Salary Grade: Grade 4

Application Deadline: 05 October 2026

Responsibilities

• Welcome and assist passengers at stations, terminals, and on buses in a friendly and professional manner.
• Provide special assistance to elderly passengers, children, persons with disabilities, and other passengers requiring support during boarding and alighting.
• Give accurate information on routes, schedules, fares, connections, and transfers.
• Assist passengers in using ticketing machines, smart cards, and other fare payment systems.
• Monitor and support compliance with fare payment requirements in accordance with company procedures.
• Promote orderly and safe boarding and alighting of passengers.
• Support crowd management and maintain platform and passenger safety.
• Respond to passenger inquiries, complaints, and service-related concerns professionally and respectfully.
• Identify, document, and report incidents, lost and found items, passenger misconduct, and other unusual occurrences.
• Maintain cleanliness, basic order, and a welcoming environment within assigned stations, terminals, or service areas.
• Keep accurate daily records and submit reports on activities, passenger feedback, incidents, and other observations.
• Assist in enforcing passenger conduct, safety, and fare compliance procedures.
• Promote a positive passenger experience through courtesy, patience, and professionalism.

Qualifications Required

Applicants should possess one of the following qualifications from a recognized institution:

• Certificate in a relevant field
• Diploma in a relevant field
• Bachelor’s Degree in a relevant field

Relevant fields include:

• Customer Service
• Transport and Logistics
• Business Administration
• Public Relations
• Hospitality
• Other related disciplines

How to Apply

• Prepare your application with all required supporting documents.
• Ensure your academic qualifications are from a recognized institution.
• Submit your application through the official careers portal before the deadline.
• Deadline for applications: 05 October 2026.

This recruitment offers an excellent opportunity for candidates seeking to build a career in customer service and public transport while contributing to safe and efficient passenger operations.