AVBOB Clerk (Call Centre) Vacancies 2026 – 3 Temporary Posts

AVBOB is inviting applications from qualified South African candidates for three Clerk (Call Centre) positions within its Financial Services Department in Centurion. This temporary opportunity is ideal for customer-focused individuals with experience in the life insurance industry and policy administration.

Successful candidates will join AVBOB’s Credit and Operations team, providing professional customer service, handling policy enquiries, supporting claims and new business processes, and maintaining accurate policy records while delivering excellent service to clients.

Clerk (Call Centre)

Company: AVBOB

Location: Centurion, Gauteng, South Africa

Department: Credit and Operations

Job Type: Temporary

Number of Posts: 3

Salary: Market Related

Reference Number: 446TEMP04

Responsibilities include:

• Receive and resolve customer policy enquiries through the call centre.
• Process outstanding requirements for new business applications.
• Provide enquiry numbers for claims to branches.
• Follow up on unpaid claims and outstanding documentation.
• Refer qualified leads to the Direct Marketing Department.
• Provide feedback on outstanding accounts and customer refunds.
• Follow up on unpaid premiums, default payments, and incorrect deductions.
• Add or remove lives and child benefits on eligible policies.
• Issue duplicate policy documents to clients.
• Provide policy values and policy information to authorized clients or brokers.
• Record customer consent accurately on the system.
• Process policy maintenance requests, including reinstatements, inflation adjustments, cessions, paid-up policies, and stop payments.
• Ensure all policy amendments comply with FAIS and company requirements.

Qualifications Required:

• Grade 12 (Matric).
• 140 Long-Term FAIS credits.
• 1–2 years of experience in the Life Insurance industry.
• Experience in a client service or policy maintenance environment.
• RE5 qualification is an added advantage.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and take initiative.
• Strong customer service orientation.

How to Apply

Interested candidates should submit their applications through the official AVBOB Careers Portal.

Location: Centurion, Gauteng

Positions Available: 3 Temporary Posts

Only shortlisted candidates will be contacted for the next stage of the recruitment process.