Western Cape Government Customer Care Assistant Vacancies 2026

The Western Cape Government Department of Social Development is inviting applications from qualified South African candidates for permanent Customer Care Assistant positions across multiple service delivery areas in the Western Cape. These opportunities are ideal for individuals with customer service or NGO experience who are passionate about providing quality public services.

Successful candidates will provide front desk support, assist members of the public with enquiries and complaints, deliver administrative services, and ensure customers receive accurate information about available government services. Applications close on 28 September 2026.

Customer Care Assistant – Customer Care

Reference Number: DSD 76/2026
Department: Social Development
Job Type: Permanent
Salary Level: 5
Salary: R237,453 – R279,708 per annum
Locations:

• Cape Town SDA
• Mitchells Plain SDA
• Cederberg SDA
• Swartland SDA
• Bitou SDA
• Laingsburg SDA
• Beaufort West SDA
• Breede River SDA
• Overstrand SDA
• Cape Agulhas SDA
• Swellendam SDA

Responsibilities include:

• Provide professional front desk customer service.
• Receive, register, and facilitate customer complaints.
• Escalate complaints to the appropriate officials when necessary.
• Provide accurate information about available government services.
• Deliver general administrative support services.
• Capture and maintain customer and registry information.
• Support effective document storage and retrieval processes.

Qualifications Required:

• Grade 12 (Senior Certificate or equivalent qualification).
• At least one year of experience in customer care or a non-governmental organization (NGO).
• Computer literacy.
• Good communication and negotiation skills.
• Numeracy and literacy skills.
• Conflict resolution and customer service abilities.
• Planning and organizational skills.

How to Apply

Applications must be submitted online through the Western Cape Government eRecruitment System.

Closing Date: 28 September 2026

Important Information

• Only shortlisted candidates will be invited for interviews.
• Shortlisted applicants must complete practical and integrity assessments.
• Employment reference and vetting checks will be conducted.
• Late applications will not be considered.
• Candidates with relevant customer service experience are encouraged to apply.