Manager: FTTX at Vodacom Tanzania Plc

Vodacom Tanzania Plc is inviting applications from qualified and experienced professionals for the position of Manager: FTTX based in Dar es Salaam. This full-time opportunity is ideal for candidates with a strong background in fixed broadband, product management, commercial strategy, and customer experience management.

The successful candidate will take commercial ownership of Vodacom’s Fiber-to-the-Home (FTTH) portfolio, leading product lifecycle management, pricing strategy, customer retention, sales performance, and market competitiveness while working closely with Commercial, Sales, Operations, Finance, IT, and Network teams.

Responsibilities

• Own the end-to-end FTTH product portfolio, roadmap, and lifecycle.
• Lead product launches, enhancements, migrations, and product retirement initiatives.
• Identify opportunities for new FTTH products, bundles, and value-added services.
• Define product improvements using customer feedback and market intelligence.
• Manage pricing governance and approval processes.
• Analyze customer acquisition, churn, revenue, and growth trends.
• Represent Commercial in all FTTH after-sales activities and collaborate with Customer Operations (COPS).
• Monitor service request resolution and customer complaint trends.
• Implement corrective actions to improve customer experience.
• Coordinate customer communication during outages, incidents, and migrations.
• Collaborate with Sales, Marketing, Finance, IT, Network, and Operations teams.
• Support executive management and steering committee reporting requirements.

Qualifications Required

• Bachelor’s degree in a relevant field.
• Master’s degree will be an added advantage.
• Minimum of 3 years’ experience in telecommunications, ISP, fixed broadband, product management, or commercial strategy.
• Experience managing broadband or fixed connectivity products.
• Strong understanding of FTTX and fixed broadband product lifecycle management.
• Knowledge of pricing analysis, commercial analytics, and market performance analysis.
• Experience in customer experience and service performance management.
• Strong leadership, stakeholder management, and communication skills.
• Ability to manage cross-functional projects, governance, and change management processes.
• Excellent analytical and influencing skills with the ability to engage senior stakeholders.

How to Apply

Interested candidates should submit their applications through the official Vodafone Careers Portal.

Company: Vodacom Tanzania Plc

Location: Dar es Salaam, Tanzania

Employment Type: Full-Time

Application Deadline: 28 September 2026

Apply online through the official Vodafone Careers Portal:
https://jobs.vodafone.com/careers/job/563018698007838?domain=vodafone.com&hl=en

Only shortlisted candidates will be contacted.

This opportunity is suitable for professionals who combine commercial insight with technical understanding of FTTH services and are passionate about driving growth, improving customer experience, and developing innovative fixed broadband products.